At Prime Rock Equipment, we are committed to ensuring customer satisfaction while maintaining fair and consistent return standards. Please review the following policy carefully.

Return Eligibility
Products may be eligible for return within ten (10) calendar days from the date of delivery, provided that all of the following conditions are met:

The product has been operated for no more than twenty (20) working hours

The product has not exceeded two hundred (200) miles of use, where applicable

The product remains in good working condition, with no signs of abuse, misuse, alteration, or excessive wear

All original components, accessories, manuals, and documentation are included and intact

Return Authorization Process
All returns must be pre-approved. To initiate a return, customers must:

Contact us at +1 (256) 251-2096

Provide proof of purchase and applicable usage details (hours and/or mileage)

Obtain a Return Authorization (RA) number prior to scheduling the return

Unauthorized returns may be refused.

Return Handling & Transportation
All approved returns will be coordinated and handled directly by Stone Forge Machinery.

Our team will arrange pickup or return transportation

Customers are not responsible for organizing return shipping

Return logistics will be scheduled at a mutually agreed time

Inspection & Refunds
All returned items are subject to inspection upon receipt.

Approved returns will be processed within a reasonable timeframe

Refunds will be issued to the original form of payment

Any applicable fees or deductions will be communicated in advance

Non-Eligible Returns
Returns will not be accepted under the following circumstances:

Requests made beyond the 10-day return period

Products exceeding 20 working hours or 200 miles of usage

Evidence of damage, neglect, unauthorized modification, or improper use

Missing essential parts, accessories, or documentation

Compliance Statement
This return policy is established in accordance with applicable commercial standards and is intended to comply with consumer protection laws of the State of Kansas, where applicable.